书目名称 | Knowledge Services Management |
副标题 | Organizing Around In |
编辑 | Peter K.‘Mills,Kevin M. Snyder |
视频video | http://file.papertrans.cn/545/544071/544071.mp4 |
概述 | Combines principles of corporate strategy, human resource management, and organization design in discussing ways in which managers can develop a distinctive competitive edge in knowledge services orga |
丛书名称 | Service Science: Research and Innovations in the Service Economy |
图书封面 |  |
描述 | .Knowledge Services Management. looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.. |
出版日期 | Book 2009 |
关键词 | Customer-Client alliances; Internal markets; Knowledge-service governance and control; New service stru |
版次 | 1 |
doi | https://doi.org/10.1007/978-0-387-09519-6 |
isbn_softcover | 978-1-4614-2454-3 |
isbn_ebook | 978-0-387-09519-6Series ISSN 1865-4924 Series E-ISSN 1865-4932 |
issn_series | 1865-4924 |
copyright | Springer-Verlag US 2009 |