| 书目名称 | Knowledge Management | | 副标题 | Best Practices in Eu | | 编辑 | Kai Mertins (Director for Corporate Management, He | | 视频video | http://file.papertrans.cn/544/543956/543956.mp4 | | 概述 | Comprehensive overview.Basic methodological articles.11 case studies from large to small companies from different sectors with hands-on experience | | 图书封面 |  | | 描述 | By Robert C. Camp, PhD, PE Chairman Global Benchmarking Network (GBN), Best Practice Institute™, Rochester, NY, USA The perception, sharing, and adoption of best practices is mostly attributed to the activity called benchmarking. Obtaining maximum value from best practices is usually attributed to knowledge management. One is an extension of the other. Knowledge management can be looked upon as the management of knowledge about best practices whether in the mind as human capital or as intellectual assets or property. Most organizations now recognize the absolute imperative for the identification and collection of best practices through benchmarking. It can be a strategic strength when practiced and a fatal weakness if not pursued. But there is a serious disconnection in the exchange and adoption process. Despite significant advances in the approaches and technology that pursue improvement (six sigma, process redesign, customer relationship management, etc.), organizations continue to experience great difficulty in successfully transferring leading practices. Some would say these are exemplary, proven, observed, or promising, but, in the final analysis, they are best practices -with | | 出版日期 | Book 20011st edition | | 关键词 | Business Processes; Information Technology (IT); Motivation; Six Sigma; Wissensmanagement; business; busin | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-662-04466-7 | | isbn_ebook | 978-3-662-04466-7 | | copyright | Springer-Verlag Berlin Heidelberg 2001 |
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