Titlebook: Information and Communication Technologies in Tourism 2015; Proceedings of the I Iis Tussyadiah,Alessandro Inversini Conference proceedings

反省

A Method for Analysing Large-Scale UGC Data for Tourism: Application to the Case of Cataloniaparticular concerning quantitative and qualitative content analysis of travel blogs and online travel reviews (OTR). In general, researchers have worked on more or less population-representative samples of travel diaries, of tens or hundreds of files, which enables their manual processing. However,

conjunctiva

A Visual Analysis of Social Influencers and Influence in the Tourism Domainconsidered as social influencers. Social networks follow a power-law degree distribution of nodes, with a few hub nodes and a long tail of peripheral nodes. While there exist consolidated approaches supporting the identification and characterization of hub nodes, research on the analysis of the mult

灵敏

What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Rdy, we explored the usefulness of applying guest experience dimensions previously identified based upon authentic online customer reviews to understand what types of hotels make their guests (un)happy. Hotels were grouped by experience dimensions and satisfaction ratings using cluster analysis. Then

蒙太奇

gain631

Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Luganoir business’ online reputation and to take advantage of customers’ comments. In the paper, the communicative practices taking place in the online interaction between guests and hotels are analysed, in order to pursue a descriptive goal—that is to characterize the phenomenon, and a prescriptive goal—

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Information Gathering by Ubiquitous Services for CRM in Tourism Destinations: An Explorative Study fduring their destination stay. The latter information source has been identified as a vital input for electronic Customer Relationship Management at the level of tourism destinations. The proposed mobile service concepts are prototypically visualized and qualitatively assessed by destination supplie

嘲笑

escalate

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