Titlebook: IT Management; The art of managing Lionel Pilorget,Thomas Schell Book 2018 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 201

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IT Processes,t documenting operations: it helps in gaining a deep understanding of the corresponding workflows. Process management also reflects the working spirit, especially the desire to deliver excellent services and the eagerness to continuously improve..Process management is also a key element to manage IT

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IT Strategy,the aspired goals..Against the background of an ever increasing number of innovating technologies available and rapid pace of organisational changes, an organisation needs to have a clear vision on how best to use information technologies. A proper IT strategy is the basis to achieve this..Defining

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IT Services,s gaining a rewarding experience..In addition, important psychological factors for the IT organisation are included. In general management attention tends to be concentrated on “things going wrong” and rare are the moments when “doing things right and getting the job done” are recognized or rewarded

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