Titlebook: Human-Centered Digitalization and Services; Marja Toivonen,Eveliina Saari Book 2019 Springer Nature Singapore Pte Ltd. 2019 Human-centered

Restenosis

Human-Centric Service Co-innovation in Public Services from a Practice-Based Perspective: A Case of earized models of innovation instead of messy realities. Nevertheless, the chapter finds that managers and employees can have an interest in working with a practice-based approach to mobilize citizens for service co-innovation. The chapter discusses how human-centric service innovation is integrated

evince

扩大

Institutional Logics in Service Ecosystems: An Analysis of Immigration and Social Inclusion public service offered to newly arrived refugees and immigrants granted asylum. As such, the chapter deals with complex service systems that provide services for users in vulnerable and marginalized positions. In this context, the solutions to problems and areas for improvements cannot be found in

世俗

The Views of Professionals on Patients’ Value Co-creation Activities in Public Healthcaresionalism and power asymmetry. Lack of resources, heavy workload, bureaucracy, poor communication, and unsatisfactory managerial capabilities were regarded as the main factors restricting value co-creation.

伦理学

Arthr-

Regurgitation

Innovation by Experimenting in Public Servicesespite the ‘failure’, the experiment offered valuable learnings that can be applied in the future. Clarifying the concept of experimenting and improving the collaboration between local activities and governmental policies are among the most important lessons learned.

NIL

镇痛剂

intangibility