Titlebook: How to Appreciate Your Customers; B. H. Elvy Book 1995 Palgrave Macmillan, a division of Macmillan Publishers Limited 1995 controlling.cul

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Skills Development,stomer-contact staff should be capable of exercising an increased responsibility for satisfying buyers’ needs. Managers must therefore endeavour to increase the pace at which the potential of their subordinates is developed by means of specific training and guidance.

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Book 1995nd the supplier‘s response to the customer. Sensitive situations, such as the handling of complaints, are dealt with specifically, as is the way in which companies can implement the cultural changes necessary to move an organisation towards a greater recognition of individual buyers‘ needs.

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Self-Service, stock. Staff turnover, at that time, was high. But for every skilled or semiskilled shop-worker who quit retailing to take up a more financially rewarding occupation, an unskilled replacement could be found to carry out these simplified tasks.

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B. H. Elvy Organisationseinheiten unterschiedlicher Rechtsnatur zum Zwecke der Leistungserstellung im Ausland verstanden.. Die hierbei in Betracht kommenden Organisationsformen reduzieren sich im wesentlichen auf Filialen und Tochtergesellschaften. . sind rechtlich unselbständige Niederlassungsformen, die org

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