Titlebook: Globalization of Professional Services; Innovative Strategie Ulrich Bäumer,Peter Kreutter,Wolfgang Messner Book 2012 Springer-Verlag Berlin

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Hans Rudolf Schweizer Dr. sc. techn. ETH banks as well as for providers. Global and Indian providers looking to grow in Europe need to stop force-fitting approaches that worked in the USA or UK. Each country has its own regulatory and business setup, with additional challenges of language and cultural differences and stringent labor laws.

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https://doi.org/10.1007/978-3-322-91336-4otential of service analytics by means of two application scenarios: customer intimacy analytics focusing on the service encounter as well as demand and inventory analytics which are concerned with customer usage.

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,Thesenförmige Zusammenfassung,s the “smart customer” arises, enterprises will have to put even more focus on the customer experience: Customers will not only interact with the enterprise about a product or service, but also and probably much more with other customers. We show different scenarios of shaping a new customer experie

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Wolfgang Mathis,Albrecht Reibigertrategy including local values and true participation will open many avenues for the globally distributed centers to have a diverse set of policies. It does not only provide a better local fit, but also increases the employee engagement significantly. As a result, employees will be encouraged to act

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Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Futures to the client bases and thus to expand market share. The second stream concentrated on cross-silo expansion strategies. The objective is to be able to address customers in a holistic way with combined hardware, software, and IT services capabilities. To conclude, we present four major trends, rele

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Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industryo identify new growth engines. Although Indian IT providers, e.g., Tata Consultancy Services, have been on the ground in Germany for 20 years with their own subsidiaries, they still lack the presence of global players such as IBM and Accenture or local heroes such as T-Systems. This chapter aims to

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Taking an Active M&A Role in the Consolidation of the Engineering Sectorinesses into Germany to offer one-stop capabilities on a global basis and to benefit from ongoing growth in one of the most important markets in the world. During the past few years, M&A transactions in the German engineering services industry have played an important role in European mergers and ac