Titlebook: Global Sourcing of Information Technology and Business Processes; 4th International Wo Ilan Oshri,Julia Kotlarsky Conference proceedings 20

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Portfolios of Control: Researching Discourses in IT Outsourcing, outsourcing. More specifically, our study will demonstrate the role of wider “outsourcing discourses” in disciplining the behavior of the outsourcing partners but also how they permit the creation of avenues to escape discipline and responsibility. The study will introduce a Foucauldian view in the

胶水

Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application t the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four

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Software-as-a-Service Vendors: Are They Ready to Successfully Deliver?,tall the application in-house. In this work we study vendors’ readiness to deliver SaaS, a topic scarcely studied before. The innovation classification (evolutionary vs. revolutionary) and a new, Seven Fundamental Organizational Capabilities (FOCs) Model, are used as the theoretical frameworks. The

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Evolving Relationship Structures in Multi-sourcing Arrangements: The Case of Mission Critical Outsoernal parties. Inspired by the logic of commodity, core competencies and economies of scale; assets, existing departments and IT functions are transferred to external parties. Although the generic approach might work for desktop outsourcing, where standardisation is the dominant factor, it does not

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Adaptability in IT Sourcing: The Impact of Switching Costs,rder to mitigate the risks inherently associated with sourcing. A major influence on the adaptability of a firm in the short- and long-term are the switching costs associated with moving an activity from one source to another. As switching costs increase, firms may be “locked in” to one source. Firm

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The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes,cific context of IT services supply; furthermore it provides its peculiar perspective on the relationship between the formal ., which is mostly realized through the use of contracts, and the informal relations based on trust and . between the parties. Moreover, the current study underlines that with

宏伟

Living Labs: Arbiters of Mid- and Ground-Level Innovation,of how they function, their processes of exploration and exploitation, where they work in the innovation strata, how new socially negotiated meanings are negotiated and diffused. Our research highlights four novel insights: first, Living Labs function at the low and mid level innovation strata; seco

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Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving iated with one-off cost cutting, outsourcing arrangements are complex, often involving inter-related high-value activities, which makes the realisation of long-term benefits from outsourcing ever more challenging. Executives in client firms are no longer satisfied with the same level of service deli