Titlebook: Global Sourcing of Business and IT Services; Leslie P. Willcocks,Mary C. Lacity Book 2006 Palgrave Macmillan, a division of Macmillan Publ

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textile

Assessing 12 supplier capabilities,centers to, more recently, the transformation of entire back office functions of major corporations. The supplier base is equally diverse, stretching from locally based specialists in particular applications and/or industry sectors, through offshore providers who base their appeal on their ability t

engender

,The winner’s curse in outsourcing: How to avoid relational trauma,s, suppliers underbid to win the contract, resulting in the phenomenon known as the “winner’s curse.” .. In this chapter, we report how the winner’s curse can negatively affect both clients and suppliers. We present an IT outsourcing case history that illustrates the relational trauma caused by the

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myelography

Managing knowledge in outsourcing: Cases in financial services,ations have received so little attention. What actually happens to knowledge when clients outsource? Our research shows that most clients lack the means and experience to assign value to the knowledge they are transferring and receiving. Furthermore, most clients have no real understanding of how ne

Canyon

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The future of global sourcing: Trends and enduring challenges, ITO market is a US$200 billion market, and, in terms of size the BPO market is rapidly catching up. Ironically, clients have sought the same benefits from outsourcing for the past 17 years. Clients typically seek operational, transformational, or strategic benefits from global sourcing (see Table 1

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