Titlebook: Exploring Services Science; 8th International Co Stefano Za,Monica Drăgoicea,Maurizio Cavallari Conference proceedings 2017 Springer Intern

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Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspectiveonal decision-making, this study frames the phenomenon of social media marketing into the value co-creation paradigm and shows how to design an analytical framework combining performance management and System Dynamics.

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Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured cal example. The aim is to define quality by using relevant attributes and quantifiable measures. First results include the development of an assessment tool and an initial analysis of the available dataset.

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Martin Echeverria,Ruben Arnoldo Gonzalezent parties, the service system is chosen as unit analysis to examine its potential contribution. We have identified a set of characteristics that enable trust and decentralization, facilitating the formation and coordination of a service system.

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From Data Science to Value Creationn the different perspectives and phases of the service design process. Based on this mapping, a direct link can be established between the outcomes of the data science methodologies and the value drivers for the customer. The resulting new methodology allows the systematic value creation from insights generated by data science.

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Conference proceedings 2017service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation..

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