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Titlebook: Exploring Services Science; Second International Mehdi Snene,Jolita Ralyté,Jean-Henry Morin Conference proceedings 2011 Springer Berlin Hei

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Hormone Toxicity in the Newbornrocess delivers the goods and services that customers request through the service catalogue. Although the Request Fulfillment process is perfectly described in the ITIL books, these do not explain how to implement this process. In this research we propose some solutions to mitigate the risks of a Re
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Die Schilddrüse – der Motor unserer Körpersce System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative syst
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Ching-tse Lee,David W. Ingersollhe Luxembourgish public research centre, the CRP Henri Tudor. The operated project and the specific presented research activity demonstrate how the CRP Henri Tudor contributes to the EU skills agenda of 2007, “E-skills for the 21st century” and to the service science emerging field. During the last
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R. Tsujimura,N. Kariyama,N. Hatotanillows companies to move up the value chain and focus on delivering knowledge intensive products and services and provide highly customizable product/ service bundles. However, due to the inherent differences between products and services, many companies fail to integrate the two effectively and do n
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