Titlebook: Engaging Public Sector Clients; From Service-Deliver John Alford Book 2009 Palgrave Macmillan, a division of Macmillan Publishers Limited 2

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Clients in the Public Sector,do we characterise the ‘members of the public’ with whom government organisations deal in the various encounters and transactions at their ‘business end’ (Moore 1995, 37)? This issue has come to the forefront of public management in the past decade or so, as client focus and service quality have attracted more attention.

LUCY

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Implications,fested at the point where three fields intersect: co-production, public sector client service, and legal compliance. Consequently, it has indirect implications, since each of these fields is concerned with phenomena adjacent to client co-production. This chapter considers these implications.

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fort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.978-0-230-23581-6

Blazon

Epilogue: Syria in Lebanon, 1976–79em. In this perspective, the organisation is the active participant in the relationship, whereas the client is the passive recipient. But this model neglects the fact that, in many areas of government activity, clients necessarily play a role in . the services.

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Engaging

https://doi.org/10.1007/978-981-99-3700-4do we characterise the ‘members of the public’ with whom government organisations deal in the various encounters and transactions at their ‘business end’ (Moore 1995, 37)? This issue has come to the forefront of public management in the past decade or so, as client focus and service quality have att

ABYSS

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The Pathophysiology of Syringomyelia, share: a neglect of client co-production. This book is an attempt to close that gap, through analysis and comparison of three case studies of client co-production in three countries. Its purpose is not to test existing theories but rather to construct new ones concerning a hitherto insufficiently r

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A Brief History of Syringomyeliat important part in the performance of the postal service: we are co-producing the sorting of our mail and hence expediting its delivery. The efforts of postal organisations since the 1960s to reduce costs and improve service quality through the introduction of new technology have been reliant, to a