Titlebook: Engaging Public Sector Clients; From Service-Deliver John Alford Book 2009 Palgrave Macmillan, a division of Macmillan Publishers Limited 2

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书目名称Engaging Public Sector Clients影响因子(影响力)学科排名




书目名称Engaging Public Sector Clients网络公开度




书目名称Engaging Public Sector Clients网络公开度学科排名




书目名称Engaging Public Sector Clients被引频次




书目名称Engaging Public Sector Clients被引频次学科排名




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书目名称Engaging Public Sector Clients年度引用学科排名




书目名称Engaging Public Sector Clients读者反馈




书目名称Engaging Public Sector Clients读者反馈学科排名

OPINE

Morbid

Clients in the Public Sector,do we characterise the ‘members of the public’ with whom government organisations deal in the various encounters and transactions at their ‘business end’ (Moore 1995, 37)? This issue has come to the forefront of public management in the past decade or so, as client focus and service quality have att

Peak-Bone-Mass

Legal Compliance, Regulation, and Co-production,was defined as people acting in accordance with agency requirements, and compulsion, which is only one of the reasons why people might comply. It was argued that in this context all co-production constitutes a form of compliance, since it entails contributing to agency purposes in response to some a

arrhythmic

疏远天际

Postal Service Customers as Co-producers,t important part in the performance of the postal service: we are co-producing the sorting of our mail and hence expediting its delivery. The efforts of postal organisations since the 1960s to reduce costs and improve service quality through the introduction of new technology have been reliant, to a

疏远天际

BRAVE

Taxpayers as Co-producers,ople with whom the tax authority interacts at its business end: the taxpayers. When we think of a tax collection agency we think not of delighted customers but rather of people being compulsorily deprived of some of their income, and thereby losing rather than receiving value from the organisation.

可商量

Client Co-production: An Exchange Perspective,es to address the two questions which are the focus of this book: the circumstances in which an organisation might beneficially utilise client co-production; and when different factors prompt clients to co-produce. Together these questions basically concern what each party to the co-production relat

obligation

Implications,fested at the point where three fields intersect: co-production, public sector client service, and legal compliance. Consequently, it has indirect implications, since each of these fields is concerned with phenomena adjacent to client co-production. This chapter considers these implications.