Titlebook: Electronic Government; 18th IFIP WG 8.5 Int Ida Lindgren,Marijn Janssen,Efthimios Tambouris Conference proceedings 2019 IFIP International

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The Three Generations of Electronic Government: From Service Provision to Open Data and to Policy Antechnologies (ICT) for improving the efficiency government agencies’ internal operations, as well as transactions with citizens and firms. However, the increased needs and expectations of citizens, and the proliferation of ‘participatory democracy’ ideas, gave rise to a new generation of ICT exploit

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‘It Is Always an Individual Assessment’: A Case Study on Challenges of Automation of Income Support prerequisites for standardization and automation, in theory. The aim of this paper is to analyze a case of municipal administration of income support, where automatization is resisted despite managements’ ambitions. We focus on the case workers’ interpretations of changes conducive to automatization

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C2G Online Trust, Perceived Government Responsiveness and User Experiencetion and social media channels. Based on the survey carried out in St. Petersburg, we explore dimensions of . and test the impact of perceived government responsiveness, user experience and socio-demographic factors in shaping trust. Our findings suggest that both perceived responsiveness and user e

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Overwhelmed by Brute Force of Nature: First Response Management in the Wake of a Catastrophic Incideo 5 min of violent shaking followed by a 20 to 30 feet-high tsunami in the Northwestern United States, was one of the largest response exercises of a catastrophic incident ever conducted in the United States. It involved 23,000 professional responders in three states in the Pacific Northwest. In rea

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