Titlebook: Electronic Government; 8th International Co Maria A. Wimmer,Hans J. Scholl,Roland Traunmüller Conference proceedings 2009 Springer-Verlag B

apiary

MAUVE

消毒

嫌恶

E-Government Implementation Evaluation: Opening the Black Boxld attribute the effects of an e-government programme to its implementation and transform this learning into an effective intervention tool. Drawing on contributions from Organization Theory and Policy Studies, we propose an interpretive key that assigns a dual role to e-government evaluation: valua

Ventilator

Refinement, Validation and Benchmarking of a Model for E-Government Service Qualityeptualized model was identified and put focus on the confirmatory phase of the model development process, in order to come up with a valid and reliable QeGS model. The validated model, which was benchmarked with very positive results with similar models found in the literature, can be used for measu

accomplishment

Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Mode deployment and success. This article describes how the eGov-MM model was used to over 30 many Chilean public agencies and to identify specific areas in which each of them should focus improvement efforts. eGov-MM is a capability maturity model, patterned on similar models from the IT and organizati

教育学

A Multiple-Item Scale for Assessing E-Government Service Qualityservice quality, we must first understand how citizens perceive and evaluate online citizen service. This involves defining what e-government service quality is, identifying its underlying dimensions, and determining how it can be conceptualized and measured. In this article we conceptualise an e-go

机械

LIKEN

Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Sent, a summary on the implementation status does not exist for European capitals and large cities. Thus, the paper presents the status quo by illustrating the results of a benchmarking survey. The survey analyses the offer of G2B eServices in all 27 European capitals and all European cities with more

extinguish

Assessment of Website Quality: Scandinavian Web Awards Right on Track?we have used the DeLone and McLean Model, and findings show that there is a heterogeneous pattern of methods and criteria used. System quality aspects are mainly assessed by usability criteria, while the rest of the criteria are evenly divided between information quality and service quality. The rem