Titlebook: Electronic Government; 11th IFIP WG 8.5 Int Hans J. Scholl,Marijn Janssen,Leif Skiftenes Flak Conference proceedings 2012 IFIP Internationa

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https://doi.org/10.1057/9780230612112re able both to derive ameliorated versions for the analysed services, and to identify common “bad habits” in the specification, permitting to define a general quality framework for services improvement.

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Mendicant

Sublime/Pauline: Denying Death in , analysis of the correlation between IT investment and the efficiency of the courts shows a potential positive influence of IT on reducing the duration and cost of lawsuits, thereby increasing the operational and financial efficiencies of the Brazilian Judiciary System.

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The Need to Adjust Lean to the Public Sector the direct use of Lean concepts. We recommend to adjust Lean to the nature of e-government. Attention should be given to public values, fragmentation, financial aspects and culture when applying the concept of Lean in the public sector and e-government.

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