书目名称 | Digitalisation in Mobility Service Industry |
副标题 | A Survey-based Exper |
编辑 | Patrick Siegfried |
视频video | |
概述 | Reviews the impact of digitalisation on mobile service industry.Features expert analysis of first hand survey results based on a vast array of interviews in the consumer market.Presents an in-depth di |
丛书名称 | Future of Business and Finance |
图书封面 |  |
描述 | .This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers and a potential paradigm shift among leading companies. The findings suggest that a shift from traditional mobility management to a more customer-centred management perspective is both widely accepted and increasingly necessary. Nevertheless, the inclusion of services that are not primarily concerned with overcoming spatial distances is considered to be less attractive..Given its scope, the book will be of interest to researchers and professionals who are involved in digitalisation in the mobility service industry.. |
出版日期 | Book 2022 |
关键词 | Strategic Management; Customer Management; Mobility; Digitalisation; Service Industry; Intelligent Transp |
版次 | 1 |
doi | https://doi.org/10.1007/978-3-031-07151-5 |
isbn_softcover | 978-3-031-07153-9 |
isbn_ebook | 978-3-031-07151-5Series ISSN 2662-2467 Series E-ISSN 2662-2475 |
issn_series | 2662-2467 |
copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |