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Titlebook: Designing Performance Measurement Systems; Theory and Practice Fiorenzo Franceschini,Maurizio Galetto,Domenico Ma Book 2019 Springer Natur

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Properties of Indicators,cess?”, “Is there an optimal set of indicators?”, and “Can we aggregate/fuse multiple (sub)indicators into a single one?”. Description is accompanied by many pedagogical examples and an operational procedure to support the construction of indicators.
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Quality Management and Process Indicators, is essential to (1) identify the most characteristic processes of the organization of interest; and (2) monitor and evaluate them regularly. This demonstrates the important role played by indicators even at a “normative” level..This chapter clarifies these general concepts, referring to recent inte
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Use and Abuse of Indicators, rest of the book. For the purpose of example, the attention is focused on several popular indicators: the HDI (.), some air-quality indicators (AQI, ATMO and IQA) and the scoring indicators used for the Olympic decathlon. These indicators are analysed individually, emphasizing their qualities and d
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From Measurement Theory to Indicator Theory,y, the first part of the chapter recalls the historical evolution of this concept, focusing on . measurements and their unification. Subsequently, the attention shifts on the . by Stevens and several other measurement theorists, who had the great merit of extending the concept of measurement beyond
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Properties of Indicators, so trivial for at least two reasons: (i) there are not organic methods to support this activity and (ii) the success of this activity may depend on the complexity of the process of interest and the experience/intuition of users. The aim of the present chapter is to provide a taxonomy of some desira
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Designing a Performance Measurement System,trategic planning of one organization, a performance measurement system is supposed to include the data to collect, analyze, report and, finally, use to make sound business decisions..The remainder of this chapter is divided into eight sections. Sections . and . present the basic characteristics of
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Designing Performance Measurement Systems978-3-030-01192-5Series ISSN 2192-8096 Series E-ISSN 2192-810X
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