书目名称 | Customer Centric Support Services in the Digital Age | 副标题 | The Next Frontier of | 编辑 | Jagdish N. Sheth,Varsha Jain,Anupama Ambika | 视频video | http://file.papertrans.cn/242/241578/241578.mp4 | 概述 | Covers the role of customer-centric, digitized customer service in the well-being of all stakeholders.Introduces the viewpoints and frameworks to be considered for customer service in a post-pandemic | 图书封面 |  | 描述 | .This book explores how customer service can become the singular competitive differentiator for organizations in the digital era..Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts..The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.. | 出版日期 | Book 2024 | 关键词 | support services; customer engagement; digital transformation; customer services; information technology | 版次 | 1 | doi | https://doi.org/10.1007/978-3-031-37097-7 | isbn_softcover | 978-3-031-37099-1 | isbn_ebook | 978-3-031-37097-7 | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |
The information of publication is updating
|
|