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Titlebook: Cultural Heritage Marketing; A Relationship Marke Izabella Parowicz Book 2019 The Editor(s) (if applicable) and The Author(s) 2019 Conserva

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发表于 2025-3-21 16:21:47 | 显示全部楼层 |阅读模式
书目名称Cultural Heritage Marketing
副标题A Relationship Marke
编辑Izabella Parowicz
视频video
概述Begins with a discussion on the applicability of marketing in the area of heritage conservation.Seeks to identify the behavioral traits of those involved in the heritage conservation service, to bette
图书封面Titlebook: Cultural Heritage Marketing; A Relationship Marke Izabella Parowicz Book 2019 The Editor(s) (if applicable) and The Author(s) 2019 Conserva
描述.Providing an overview of the marketing principles and tools that pertain to the area of heritage conservation services, this book combines research and practice to offer an alternative to the classical transactional marketing approach. Instead, the author argues for the relationship marketing approach, promoted and adopted by the Nordic School of Service Marketing. Offering a startlingly rare, but logical and practical marketing approach, this book also provides food for thought for academics dealing with managerial and marketing aspects in the field of cultural heritage and cultural heritage services..
出版日期Book 2019
关键词Conservation Marketing; Management; Customer; Consumer Behaviour; Malta; relationship marketing; Nordic Sc
版次1
doihttps://doi.org/10.1007/978-3-030-00287-9
isbn_ebook978-3-030-00287-9
copyrightThe Editor(s) (if applicable) and The Author(s) 2019
The information of publication is updating

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Characteristics of Heritage Conservation Services,one by those who have never had an opportunity to use them. It explains how heritage conservation services are to be interpreted in the language of marketing and management. The sources of competitive advantage in conservation services are presented, that is, ways in which conservation service provi
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Customers, Employees and Communication,ision process are discussed. Customer uncertainty is presented as the factor most likely to prevent them from the decision to buy. Subsequently, this chapter takes a closer look at waiting time management. Next, the marketing power of the word of mouth is discussed. Considerations are taken about wa
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Processes and Scenarios,paid to customers’ involvement in the conservation service process. Subsequently, a service scenario, which expounds its elements and stages from the customer’s point of view, is presented. As an additional, particularly useful marketing instrument, a customer journey is discussed: a diagram depicti
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