Titlebook: Crafting and Shaping Knowledge Worker Services in the Information Economy; Keith Sherringham,Bhuvan Unhelkar Book 2020 The Editor(s) (if a

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Resiliency Within Knowledge Worker Services,resiliency enable a business to respond to rapid changes in technology and provide a common resource base for adapting operations to emergent technologies. The role of resiliency in knowledge worker services is discussed further in this chapter.

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Training and Skilling Within Knowledge Worker Services,ytics as a Service (AaaS) that is not only transforming the roles of knowledge workers but is part of the capacity and capability building for knowledge worker transformations and is reviewed in this chapter.

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Operational Transformation Within Knowledge Worker Services, services automation through which transformation occurs. This chapter provides a consolidated approach to Organisational Change Management in response to rapid changes in ICT like artificial intelligence.

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l approach as well as specific examples and paints a pictureThis book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly tran

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OPEX-Sourced Knowledge Worker Services,s), enabling businesses and operational areas for all sizes and types to deploy, adapt, and adopt. The ease of deployment, localised adoption, and incremental use without the need for systems installation encourages the adoption of cloud-based services at lower cost. The funding of, and adoption of,

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Adaptiveness and Responsiveness Within Knowledge Worker Services,vices, supporting operations, stakeholder engagement, customer engagement, regulatory needs, and working with suppliers all occur within business. These proven practices are still needed as knowledge worker services are transformed. The adaptiveness and responsiveness of knowledge worker operations

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