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Titlebook: Communication in Social Work; Joyce Lishman Textbook 1994Latest edition British Association of Social Workers 1994 communication.Evaluatio

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,Helpful and Effective Communication : Our Clients’ Views,taken into account, although in residential work we still know little of clients’ or residents’ views, because, as Booth (1983) suggests ‘surprisingly little effort has been made to find out’ (p. 24).
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,Building and Maintaining Client—Worker Relationships, as from social work clients, of the importance of the relationship as a means of engaging in collaborative problem solving. It is in this sense, as a necessary base for carrying out social work tasks, that this chapter explores communication skills involved in building and maintaining helping relationships.
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n all settings. It then applies this basic knowledge and understanding to different purposes of social work; relationship building and maintaining, listening, giving information and advice, making a contract and intervention to help clients problem-solve or change attitudes or behaviour.
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