Titlebook: Communication Skills for Effective Management; Owen Hargie,David Dickson,Dennis Tourish Textbook 2004Latest edition The Editor(s) (if appl

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,Tell it like it is…: communicating assertively,n some measure interdependent, differences in values, goals, strategies and priorities easily lead to tension, create unease and put individuals on their guard.. We tend to react in predictable ways when confronted by threatening situations. Put simply, we are inclined to either go on the offensive

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,What’s your problem? Helping in the workplace,given that it is undoubtedly at odds with the first-hand experiences of the vast majority of staff who populate such places. Nevertheless, and leaving aside interest in stress and job satisfaction (together with the exception of one or two early pieces of work), it has been the rational, controlled,

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