Titlebook: Chatbot Research and Design; 7th International Wo Asbjørn Følstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2024 The Editor(

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Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Convtbot and (2) how people perceive these errors and repair strategies in terms of user satisfaction, brand attitude, and trust. This study involved a corpus study of real-life conversations (.=100) with a customer service chatbot to investigate which errors and repairs occurred to inform a follow-up o

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Open Data Assistant, Lesson Learned of an Intelligent Assistant for Open Data Accessistant technologies prioritizes user experience, integrating advanced computational methods without losing the human-centric perspective. This paper provides a comprehensive analysis of the insights obtained from the . Intelligent Assistant Project, highlighting the main key lessons from deploying a

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Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversationsrom human-robot interaction literature and interviews, we developed Saleshat based on the commercial social robot Furhat and the large language model GPT-4. Saleshat emphasizes refined natural language processing and dynamic control of the robot’s physical appearance through the LLM. Responses from

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玩忽职守

Language Ideology Bias in Conversational Technologyologies and their role in the process of language technology design using conversational technology as an illustrative example. We draw on two qualitative studies, both of which aim at discovering common language conceptualisations in the context of language technology design through collaborative w

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Exploring the Dark Corners of Human-Chatbot Interactions: A Literature Review on Conversational Agennd psychological perspective, there have been relatively few published studies on the topic over the years. This calls for special attention and a need for a comprehensive understanding of the challenges posed by abusive behaviors towards conversational agents. Following the PRISMA protocol, this re