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Titlebook: Become ITIL® 4 Foundation Certified in 7 Days; Understand and Prepa Abhinav Krishna Kaiser Book 2021Latest edition Abhinav Krishna Kaiser 2

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楼主: CHORD
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Influencing Through Guiding Principlesase it, these are more like recommendations and not rules or policies that you are bound by. The nonprescriptive nature of ITIL is perhaps one of its strongest suits, and it continues the legacy with the guiding principles.
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Practices to Enable Service Supportes are supported, which necessarily means that services keep going as they should; and if anything breaks, then a break fix is applied. Then there are several changes that happen during its lifetime. Smaller modifications to a service are done on an ad hoc basis on the back of change management. Maj
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Practices to Manage Operationsway, and organizations thrive or barely survive. There may be a phase when enhancements or new developments could pause (maybe due to economic slump) but operations continue as long as the product’s end of support exists or until the service that is offered to customers is active.
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