Titlebook: Automatisierung und Personalisierung von Dienstleistungen; Methoden – Potenzial Manfred Bruhn,Karsten Hadwich Book 2020 Springer Fachmedien

变化无常

You and Your Autopilot – How Consumers Perceive Semi-autonomous Carshis article, we explore consumers’ perceptions of a real-life, on-road experience with a SAE Level 2 semi-autonomous car and the influence on drivers’ trust beliefs and appraisal of autonomous cars. We propose that acceptance of AV technologies is based on a holistic experience consisting of cogniti

或者发神韵

Blockchain und Smart Contracts im Kontext der Prozessautomatisierungts. Wir analysieren deren Eigenschaften, untersuchen wie sich diese auf die betriebswirtschaftliche Anwendbarkeit auswirken und zeigen Potenziale und Grenzen der Technologie im Kontext der Prozessautomatisierung auf. Nach einer theoretischen Analyse untersuchen wir die Charakteristika anhand beispie

赔偿

水槽

obsolete

世俗

Influence of Artificial Intelligence on Commercial Interactions in the Consumer Marketrch on the influence of AI on commercial interactions is in its infancy. In this chapter, a framework creating a first overview of the influence of AI on commercial interactions is introduced. This framework summarizes the findings of comparing numerous customer journeys of novel AI-based services with corresponding non-AI equivalents.

Chameleon

A Virtual Companion for the Customer – From Conversation to Collaborationof artificial intelligence application enabling a collaborative scenario between humans and information technology and thus makes more personalized services possible. In order to design virtual companions conceptually and detached from the technological implementation, we have developed the Virtual Companion Canvas as a design tool.

6Applepolish

Enthralling

https://doi.org/10.1007/978-3-658-30168-2Dienstleistungsmanagement - Buch; Customer relationship Management; Forum Dienstleistungsmanagement; Se

cortisol

Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2020