Titlebook: Applied Computer Sciences in Engineering; Third Workshop on En Juan Carlos Figueroa-García,Eduyn Ramiro López-San Conference proceedings 20

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Rémi Bastide,Philippe Palanque,Jörg Rothlevel of fraud losses. With this in mind, organizations must develop a Shift- allocation proposal based on multiple criteria. The criteria must be validated through simulation techniques that permit optimizing two performance metrics: waiting times and costs.

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A Simulation Model to Improve Customer Service in an Information Security Companylevel of fraud losses. With this in mind, organizations must develop a Shift- allocation proposal based on multiple criteria. The criteria must be validated through simulation techniques that permit optimizing two performance metrics: waiting times and costs.

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