期刊全称 | Advances in The Human Side of Service Engineering | 期刊简称 | Proceedings of the A | 影响因子2023 | Louis E. Freund,Wojciech Cellary | 视频video | | 发行地址 | Focuses on the suitability of engineering service systems for human use.Analyzes various aspects of People-Centered Service Systems.Discusses current technologies in the context of different organizat | 学科分类 | Advances in Intelligent Systems and Computing | 图书封面 |  | 影响因子 | .This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.. | Pindex | Conference proceedings 2018 |
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