Overview: A comprehensive "howto" book, fully updated to incorporate developments in communications and IT. Covers the skills of speaking and presenting, writing, listening and effective reading. Contains usefuThis book is for anyone wanting to improve their communication skills and knowledge of how communication works in organizations. It provides guidance on telephoning and text messaging, interviewing, meetings, giving presentations, speaking in public, letter and report writing, emailing and netiquette, visual and non-verbal communication. There are plenty of activities and exercises throu
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