Overview: First basic, userfriendly book to demonstrate how counselling skills can be learned and used . Plenty of common examples, exercises, scenarios, tipsMost of us find ourselves listening to other people‘s problems at some time or another - either our friends‘ or, in the course of our work, patients, pupils, clients, colleagues.This book, written clearly in user friendly language, takes the reader step by step through a range of skills to help them become a better listener, communicator and helper in their everyday lives, progressing from inviting the person to talk to ending a helping c
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