Titlebook: Universal Access. Theoretical Perspectives, Practice, and Experience; 7th ERCIM Internatio Noëlle Carbonell,Constantine Stephanidis Confere

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Noëlle Carbonell,Constantine StephanidisIncludes supplementary material:

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Universal Access. Theoretical Perspectives, Practice, and Experience978-3-540-36572-3Series ISSN 0302-9743 Series E-ISSN 1611-3349

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https://doi.org/10.1007/3-540-36572-9Accessibility; Action; design for all; elderly people; handicapped people; human-computer interaction; inf

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Applying a Holistic Approach to Develop User-Friendly, Customer-Oriented E-government Portal Interfain relation to target user groups and process models for electronic public service delivery. We define an overall interface architecture and discuss the required front-office functionality for a user-friendly and intuitive e-Government portal serving distinct target groups.

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Implementing Inclusive Design: The Discrepancy between Theory and Practiceup design approaches and estimates of design exclusion are also discussed. It is concluded that a change of attitudes towards people with disabilities by people commissioning, as well as performing, design and the provision of design support tools are necessary to bring inclusive design theory and practice closer together.

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