书目名称 | The Science of Service Systems |
编辑 | Haluk Demirkan,James C. Spohrer,Vikas Krishna |
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概述 | Presents theory-based research with actionable results.Contributions from cross-disciplines and multiple angles.Presents a wealth of key concepts in the development of service science advancement.Prov |
丛书名称 | Service Science: Research and Innovations in the Service Economy |
图书封面 |  |
描述 | .The Science of Service Systems. intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. .The Science of Service Systems., along with its companion text, .Service Systems Implementation., is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.. |
出版日期 | Book 2011 |
关键词 | Information Supply chain; SSME; Service Science; Service-oriented information Systems; Smart Services; kn |
版次 | 1 |
doi | https://doi.org/10.1007/978-1-4419-8270-4 |
isbn_softcover | 978-1-4614-2868-8 |
isbn_ebook | 978-1-4419-8270-4Series ISSN 1865-4924 Series E-ISSN 1865-4932 |
issn_series | 1865-4924 |
copyright | Springer Science+Business Media, LLC 2011 |