书目名称 | The Psychology of Customer Care | 副标题 | A Revolutionary Appr | 编辑 | James J. Lynch | 视频video | | 图书封面 |  | 描述 | This book breaks new ground on customer care. Drawing on the author‘s international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on ‘time shaping‘ for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care. | 出版日期 | Book 1992 | 关键词 | business; organization; psychology | 版次 | 1 | doi | https://doi.org/10.1057/9780230375321 | isbn_softcover | 978-1-349-39043-4 | isbn_ebook | 978-0-230-37532-1 | copyright | James J. Lynch 1992 |
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