| 书目名称 | The Perception of Quality |
| 副标题 | Mapping Product and |
| 编辑 | George N. Kenyon,Kabir C. Sen |
| 视频video | |
| 概述 | Examines the concept of quality management from a new point of view.Offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or |
| 图书封面 |  |
| 描述 | .Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book..This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses.. |
| 出版日期 | Book 2015 |
| 关键词 | Customer Driven Design of Products and Services; Customer Perceptions; Dimensions of Quality; Quality M |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-1-4471-6627-6 |
| isbn_softcover | 978-1-4471-7040-2 |
| isbn_ebook | 978-1-4471-6627-6 |
| copyright | Springer-Verlag London 2015 |
发表于 2025-3-21 18:28:41
