Titlebook: Systems Thinking: From Heresy to Practice; Public and Private S Keivan Zokaei (Consultant and Honorary Fellow),Joh Book 2011 Palgrave Macmi

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Proclaim

Systems Thinking in Adult Social Care: How Focusing on a Customer’s Purpose Leads to Better Servicese perception of large demand for scarce social care resources leads councils to screen out many of the applicants for this service through the strict application of eligibility criteria. A systems analysis shows the inefficiency of this approach: many of the users are later found to require a more e

Choreography

Seeing Shared Work within a Systemion. This paper evaluates the Change Programme that was established in order to facilitate this transition in terms of success and sustainability. It also examines, to some extent, the services that the organisation provided. It discovered limited results from the original change programme, evidence

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Improving Performance Throughout a Housing Supply Chain: Portsmouth City Council’s Systems Thinking demand. The results achieved are outstanding, making the targets the service was set by central government look unambitious in comparison. These results were achieved through the adoption of a different way of managing and delivering services based on systems principles, in spite of the approach’s i

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Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Applicatichain capability using lean production techniques pioneered by Toyota over the last 50 years. The term lean was initially used then to coin or describe Toyota’s Production System (TPS), more recently it is used to describe Toyota’s entire management system. However, since that publication the sphere

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Systems Thinking for Public Services: Adopting Manufacturing Management Principlescal and operational challenges. This chapter investigates the utilization of systems thinking in public service operations for potential added value. A case study of systems thinking implementation at a UK city council help desk was carried out using in- depth interviews with key personnel coupled w

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Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK from the perspective of bank employees engaged with the change initiatives. The chapter draws on the data to make recommendations for a shift in focus and a new approach Primary research consists of a survey of bank employees (sample 224) followed by depth interviews and observations. The research f

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Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distributionompany who is trying to improve in order to save money and to improve customer service and customer value for money. The topic of systems thinking is reviewed and one methodology in particular is chosen to apply to the Distribution Network Operator (DNO) arm of the company.

Neolithic

The System is Always Greater than its Parts: Using the Theory of Constraints and Factory Physics to l paper-based packaging supplier. It is argued that understanding variability was a key success factor in making the necessary improvements within the organisation. Once this systemic perspective had been taken, then the ideas of Factory Physics and Theory of Constraints were applied to the work. Re