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Titlebook: Studies in Conversational UX Design; Robert J. Moore,Margaret H. Szymanski,Guang-Jie Re Book 2018 Springer International Publishing AG, pa

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书目名称Studies in Conversational UX Design
编辑Robert J. Moore,Margaret H. Szymanski,Guang-Jie Re
视频video
概述Explores the intersection of UX design and conversation science.Demonstrates a new approach to UX design for conversational interfaces, both voice- and text-based.Contains contributions from researche
丛书名称Human–Computer Interaction Series
图书封面Titlebook: Studies in Conversational UX Design;  Robert J. Moore,Margaret H. Szymanski,Guang-Jie Re Book 2018 Springer International Publishing AG, pa
描述.As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. ..This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-com
出版日期Book 2018
关键词conversational UX design; conversational interface; conversation analysis; human-machine communication;
版次1
doihttps://doi.org/10.1007/978-3-319-95579-7
isbn_softcover978-3-030-07063-2
isbn_ebook978-3-319-95579-7Series ISSN 1571-5035 Series E-ISSN 2524-4477
issn_series 1571-5035
copyrightSpringer International Publishing AG, part of Springer Nature 2018
The information of publication is updating

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1571-5035 voice- and text-based.Contains contributions from researche.As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the
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Adapting to Customer Initiative: Insights from Human Service Encountersinery behind human-human service encounters upon which to best design semi-automated interactions. This chapter uses conversation analysis to examine some of the interactional patterns occurring in call center service encounters that are consequential for their outcomes. We discuss how the first few
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Helping Users Reflect on Their Own Health-Related Behaviorsnd physical activity involving dialogues that help users better understand their self-tracking data and motivate healthy behaviors. We start by introducing the areas of behavior change and personal informatics and discussing the importance of self-tracking data in these areas. We then introduce the
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