Titlebook: South Africa’s BPO Service Advantage; Becoming Strategic i Leslie P. Willcocks,Mary C. Lacity,Andrew Craig Book 2015 The Editor(s) (if appl

fiction

有机体

Myocarditis

,Case Seven: The Value of South Africa’s Shared Service Centres,echnology, and procurement) from several departments into a standalone organizational entity whose only mission is to provide services as efficiently and effectively as possible.” Shared services is hardly a new practice as General Electric — recognized as the first leader of shared services — imple

forthy

Armory

South Africa BPO Case Studies: An Overview,s to steer their client work to South Africa’s advantageous offering, and new outsourcing deals have been struck — for example, Shop Direct-Serco-Teleperformance, O2-Capita South Africa, and iiNet-Merchants. Much of this occurred in the 2012–14 period. Accelerating growth has seen South Africa become a “go-to” destination.

Muscularis

The Global BPO Market: South Africa in Context,lobal ITO revenues exceeded $US290 billion in 2012. Business process outsourcing (BPO) revenues exceeded $US175 billion in the same year, with offshore outsourcing representing more than $US85 billion of these combined revenue figures.

climax

训诫

,Case Seven: The Value of South Africa’s Shared Service Centres,wnturn in the world economy has intensified the pressures for organizations to reduce costs, shed headcount, and do more and more with fewer resources.. Shared services are seen as a powerful practice for relieving these pressures. Plus, shared services offer the promise of lower costs, tighter controls, improved service levels, and scalability..

控诉

Country Attractiveness: International Comparisons,most South East Asian locations but not India, Malaysia, or Sri Lanka. In Western, Central, and Eastern Europe, they selected only Northern Ireland and Poland as immediate competitors. The nine countries considered, therefore, were India, the Philippines, Poland, Morocco, Malaysia, Kenya, Sri Lanka, Egypt, and Northern Ireland.

小口啜饮

,South Africa BPO: Performance and Prospects 2011–18,which we report here. We continued to research South Africa BPO across 2013 and 2014, discovering four major findings detailed here that establish the potential inherent in South Africa BPO for the 2015–18 period.