Titlebook: Smart Service Innovation; An Ecosystem Perspec Jürgen Anke Book 2023 The Editor(s) (if applicable) and The Author(s), under exclusive licen

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2192-4929 erent disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies..978-3-031-43769-4978-3-031-43770-0Series ISSN 2192-4929 Series E-ISSN 2192-4937

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Conclusion,rvice systems to leverage digital technologies for innovative value propositions and competitive advantage. The future investigation of these phenomena remains a fascinating topic for multiple academic disciplines.

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Introduction,venue-generating opportunities for organizations. Examples of smart services range from consumer markets, where car makers connect vehicles to digital platforms for driving behavior analysis and usage-based insurance, to the industrial domain, where manufacturers use connected machines for predictiv

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Summary of Findings,proposes an organizational framework to explain key relationships in SSI and categorizes research findings into organization, design, and assessment aspects. The dynamics of actor-role assignments are explained using ecosystem states. Conducting SSI projects requires collaborative work, described th

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Discussion,arch directions. The chapter emphasizes the need to consolidate the conceptual foundations of smart service systems, develop a methodology for SSI, and establish a theory of SSI grounded in service-dominant logic (S-D logic)..The chapter suggests clarifying terminologies and classifying smart servic

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Book 2023g and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the developme