Titlebook: Services Science; Fundamentals, Challe Bernd Stauss (Chair of Services Management),Kai En Conference proceedings 2008 Springer-Verlag Berli

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Services Science — Where Practice Meets Theory-thirds of all workers in Germany and contributes approximately 70% of gross value added. Services are vital to the economy as a whole. All the more remarkable, then, that innovation is still rather neglected in this area. In industry, no one questions that research and development is an essential c

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Services Science with a Focus on Academia and Company Collaborationthe innovation process. Academics benefit from research funding from companies and public organizations and companies benefit from the assistance they receive from academics in their business development efforts. Companies need continual renovation, but time for such renewal is always limited. They

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The Perspective of Informaticsf research groups engage in joint research and development activities with large, medium-sized, and startup enterprises. Some of these projects receive their funding directly and exclusively from industry but many projects benefit from public research funding that places a high priority on collabora

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The Perspective of Service Industries — The Perspective of Siemens AGehavior and tightening competition on the international market, innovation has developed into one of the keys to entrepreneurial survival. These findings apply not only to the field of material goods; they are just as important for service innovations.

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n 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, espec

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Editoriale “tertiarization” of the industrial sector. More and more companies in the industrial sector are offering complementary and stand-alone services or are providing customer-oriented solutions with a predominant portion of services.

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Services Science — Where Practice Meets Theoryornerstone of every innovation strategy. But in the service sector — where innovation likewise underpins growth and competitiveness — the importance of research and development has still to be universally recognized.

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Services Science — A Computer Scientist’s Perspectivesearch is explicitly devoted to services. This observation certainly deserves a closer look, and in this short position statement I would like to summarize some thoughts as to what services science is and could be.