Titlebook: Serviceology for Designing the Future; Selected and Edited Takashi Maeno,Yuriko Sawatani,Tatsunori Hara Conference proceedings 2016 Spring

MAL

Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaura Question items were divided into seven question categories: work environment, work efficiency and service quality, relationship with bosses, rules, education system, attitude and motivation toward work, and interest in multi-skills development. A Japanese restaurant chain located in Japan is select

引水渠

Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistanelease data, interviews and questionnaire analysis conducted in Pakistan. The results revealed that in Islamic banking the backbone of the mechanism of value co-creation is contract-based projects that are regulated by sharia board, to enforce profit and loss sharing that refers to a partnership app

妈妈不开心

不知疲倦

Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction planning aircraft taxiing, we have developed a taxiing model and simulated the taxiing time at Narita International Airport so far. On the other hand, such objective taxiing time should be evaluated from the customer’s (passenger’s) perspective. This paper constructs mixed distribution of perceived

烦人

Research of the Social New Transportation Service on Electric Full Flat Floor Busso revealed that ELFB has the specifications to meet most of the existing bus service requirements. Introducing the concept and technology of the integrated platform that motors, inverters, batteries and controllers are installed under the ELFB’s floor can lower the minimum height from ground to flo

不透气

MINT

MAPLE

Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approachw readily available through smart phones or dedicated devices. The e-book business incorporates aspects of service and products into one system, which can be regarded as a product service system. Thereby, stakeholders of various kinds are intertwined. Designing an appropriate product service system

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Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service man behavior are very useful for evaluating and improving processes and environment of services. However, a change of service process and environment carries some risks. If we can evaluate them in advance, we can reduce the risks. Therefore, we have been developing a service field simulator using vi

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