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Titlebook: Service Research and Innovation; Third Australian Sym Joseph G. Davis,Haluk Demirkan,Hamid R. Motahari-N Conference proceedings 2014 Spring

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An Integrative Design Framework for New Service Development,ogy-enabled, human-centered, and process-oriented. This requires a cross-disciplinary, holistic approach to new service design and development (NSD). This paper proposes a new service strategy-aligned integrative design framework for NSD. It correlates the underlying theories and principles of dispa
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Smart CloudBench - Test Drive the Cloud Before You Buy,se in the number of enterprises looking to migrate some, or all of their IT systems to the cloud. Prospective cloud consumers need to identify providers that offer resources with the most appropriate pricing and performance levels to match their specific business needs before making any migration de
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An Integrative Design Framework for New Service Development, NSD, consistent with the service brand value. Application of the framework to NSD is envisioned to be iterative and holistic, accentuated on continuous organizational and customer learning. The preliminary framework’s efficacy is illustrated using a simplified telecom case example.
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Understanding a Transformation Process from Product-Centric to Customer-Centric Services in a Finannother. More importantly, WST enabled an in-depth study of the transition process through the complex and unfolding interplay of strategy, customers, products and services, processes, people, information and technology, tracing the key challenges and success factors.
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A Six Cell Services Comparison Model for Healthcare,osed and is applied to a few studies related to healthcare. The outcomes of services comparison, provides vital measures for improved and efficient design of services that meet and fulfill patients’ needs, and hence contribute to quality healthcare.
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