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Titlebook: Service Design Capabilities; Nicola Morelli,Amalia de Götzen,Luca Simeone Book‘‘‘‘‘‘‘‘ 2021 The Editor(s) (if applicable) and The Author(s

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发表于 2025-3-21 17:33:00 | 显示全部楼层 |阅读模式
书目名称Service Design Capabilities
编辑Nicola Morelli,Amalia de Götzen,Luca Simeone
视频video
概述Explores current service design practices on value creation that involve multiple actors.Enables designers to facilitate the emergence of design capabilities that are latent in communities and individ
丛书名称Springer Series in Design and Innovation
图书封面Titlebook: Service Design Capabilities;  Nicola Morelli,Amalia de Götzen,Luca Simeone Book‘‘‘‘‘‘‘‘ 2021 The Editor(s) (if applicable) and The Author(s
描述.This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales..After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job..
出版日期Book‘‘‘‘‘‘‘‘ 2021
关键词service design; value creation interaction; value creation infrastructure; Service System Design; innova
版次1
doihttps://doi.org/10.1007/978-3-030-56282-3
isbn_softcover978-3-030-56284-7
isbn_ebook978-3-030-56282-3Series ISSN 2661-8184 Series E-ISSN 2661-8192
issn_series 2661-8184
copyrightThe Editor(s) (if applicable) and The Author(s) 2021
The information of publication is updating

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,Designing for the Level of ‘Service as Infrastructure’,This level suggests a view of services as an aggregation of human, organisational and technical factors to generate potential value. The activity of designers at this level has been widely studied; therefore, this chapter focuses on the specific design capabilities that come into play when working at this level.
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Navigating Service Design Tools Using the Map of Capabilities,This is a . chapter, with the aim of providing a logical frame to summarise the design capabilities at all the levels described in the previous chapters. The reader can use the navigation framework suggested in this chapter to create their own . or as a way to use the various tools and toolboxes available in service design literature.
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An Approach to Service Design,s to viewing services as processes of value co-creation. This chapter therefore introduces the evolution of this concept based on the early studies that introduced the idea that services could be designed to the latest approaches that frame services. It also includes a discussion of design action in relation to these at three logical levels.
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