| 书目名称 | Service Chain Management | | 副标题 | Technology Innovatio | | 编辑 | Raphael Dorne,Christos Voudouris,David Lesaint,Gil | | 视频video | | | 概述 | Covers all aspects from strategic strategic and tactical planning to day-to-day operational scheduling and resource management.Describes both technologies and systems for automating and optimising ser | | 图书封面 |  | | 描述 | .Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into a cohesive blueprint...In this book, Christos Voudouris and his group together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are, based on the BT experience and on associated research and development in collaborating universities and partner companies. The focus is on real-world challenges and how technologies can be used to overcome practical problems in a "don’t just survive, thrive!" approach...The unique combination of technologies, experiences and systems, looked at from | | 出版日期 | Book 2008 | | 关键词 | Change; Enterprise Resource Planning; Planning; Workflow; automation; business; business intelligence; deve | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-540-75504-3 | | isbn_softcover | 978-3-642-09475-0 | | isbn_ebook | 978-3-540-75504-3 | | copyright | Springer-Verlag Berlin Heidelberg 2008 |
The information of publication is updating
|
|
发表于 2025-3-21 18:46:51
