Titlebook: Quality of Information and Communications Technology; 16th International C José Maria Fernandes,Guilherme H. Travassos,Xiaozh Conference pr

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,Quality Assurance of Digital Twins: An Experience Report in the Automotive Industry,l twins are only useful if they reflect the real-world system accurately enough, i.e. their quality is high enough. This claim entails the question, of what the term quality in the context of digital twins means and how it can be measured. In this article, the authors presented their experience with

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Continual Service Improvement: A Systematic Literature Review,ds. CSI is one of the core elements of IT Service Management (ITSM) frameworks. However, as a research topic it is still an emerging research area of service science. This study explores implementation of CSI and its seven-step improvement process in the context of ITSM. The goal of this paper is to

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Elevating Software Quality Through Product Discovery Techniques: Key Findings from a Grey Literature realms of value creation for customers and the business. Merely optimizing technical aspects of software quality can result in diminishing returns. Product discovery techniques can be seen as a powerful mechanism for crafting products that align with an expanded concept of quality—one that incorpo

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,Process Improvement Using the Scientific Method,ovements) our main concerns are the performance in terms of efficiency and effectiveness of the outcomes of a process, this being more relevant than only considering compliance. Additionally, we believe that a Process Improvement method must be repeatable, reliable and unbiased. Given that the Scien

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,Logs Based Verification Tool of Serious Game for Autistic Children,re a high level of adoption of the competencies by the game users, which can be even more challenging if we target autistic children. Understanding the actual needs of Children with Autism Spectrum Disorder (ASD) and supporting their learning activity through serious games can be a burden. This pape