书目名称 | Problem Driven Management |
副标题 | Achieving Improvemen |
编辑 | Beatriz Muñoz-Seca,Josep Riverola |
视频video | http://file.papertrans.cn/758/757086/757086.mp4 |
图书封面 |  |
描述 | Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations. |
出版日期 | Book 2004 |
关键词 | information system; knowledge management; management; project management; service |
版次 | 1 |
doi | https://doi.org/10.1057/9780230504509 |
isbn_softcover | 978-1-349-52076-3 |
isbn_ebook | 978-0-230-50450-9 |
copyright | Palgrave Macmillan, a division of Macmillan Publishers Limited 2004 |