Titlebook: Outsourcing to India - A Legal Handbook; Bharat Vagadia Book 2007 Springer-Verlag Berlin Heidelberg 2007 Business Process Outsourcing (BPO

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Contract discharge and methods to reduce liability,This chapter discusses possible interpretations of contract discharge and the various methods available to reduce liability. It details issues in relation to: consequential losses, limits on damages that may be awarded, indemnities and the application of the Unfair Contract Terms legislation in clauses attempting to reduce liability.

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Transition-in and change control,Good outsourcing contracts include specific commitments to support transition to another service provider, or repatriation of operations to the customer, when the contract expires or terminates. This chapter addresses what should be required at the outset of the relationship and how this should be managed.

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Scope of services to be outsourced,Some consider scope as the single most important issue within an outsourcing contract. This chapter considers the factors which generally lead to disputes that arise in the context of scope creep and undisclosed assets. It also looks at the typical services that are outsourced and are therefore usually subject to the scope clauses.

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Unenforceable contract terms under Indian legal system,It is important that companies understand that clauses addressing certain issues cannot be governed by any other selected law other than Indian Law. This chapter discusses some of the more important terms which can only be governed by Indian Law.

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Intellectual property rights (IPR),This chapter discusses the issues that are relevant in respect of protecting IPR for companies outsourcing to India.

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