Titlebook: Outsourcing Global Services; Knowledge, Innovatio Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Book 2008 Palgrave Macmillan, a division o

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Introduction On the soft side of global IT outsourcing: innovating in relationships, social capitalphenomenon, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. These issues lie at the heart of the present book.

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Successful knowledge transfer within offshore supplier networks: a case study exploring social capireduce cycle time, increase quality, improve the work-life balance of developers, and meet stringent environmental requirements. For U.S. Manufacturing, a key to success offshore was a firm commitment to invest heavily in social capital and formalized knowledge transfer processes.

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Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Services, track record, so it has become an option that IT leaders need to consider. But the practice has raised the issue of how to manage expertise dispersed across sites. Both clients and providers now realize that knowledge management is an important contributor to successful offshore outsourcing.

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2730-6623 aimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.978-1-349-30238-3978-0-230-22741-5Series ISSN 2730-6623 Series E-ISSN 2730-6631

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Book 2008This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.