Titlebook: Organizational Change and Information Systems; Working and Living T Paolo Spagnoletti Book 2013 Springer-Verlag Berlin Heidelberg 2013 IS D

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Library Perceptions of Using Social Software Such as Blogs in the Idea Generation Phase of Service Ihe article reports findings and lessons from a field experiment at a university library. In the experiment, a blog was established to collect service innovation ideas from the library users. The experiment shows that a blog may engage a limited number of users in the idea generation process and generate a useful, but modest amount of ideas.

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Book 2013he content of each section is based on a selection of the best papers (original double blind peer reviewed contributions) presented at the annual conference of the Italian chapter of AIS, which has been held in Rome, Italy in September 2012.​.

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From IT Governance to IT Service Delivery. Implementing a Comprehensive Framework at Ansaldo STSequired IT services. In this chapter, an IT governance and service comprehensive framework is defined, supported by the empirical implementation of this theoretical model in a large industrial company.

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Acts of Organizing and Knowledge Sharing: Key Factors Towards a Non-positivist Development of E-Servr several years so that the available literature to draw upon is rich. Results show that the basic tenets of service science developed so far are an appropriate lens to understand current concerns in e-government and, conversely, the results of research on this subject can help address some key questions in e-service studies.

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Book 2013f research papers focusing on themes of growing interest in the field of Information Systems, Organization Studies, and Management. The book offers a multidisciplinary view on Information Systems aiming to disseminate academic knowledge. It might be particularly relevant to IT practitioners such as