Titlebook: New Soft Computing Techniques for System Modeling, Pattern Classification and Image Processing; Leszek Rutkowski Book 2004 Springer-Verlag

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Leszek Rutkowskitomer service, but in a context of increased legislation regulating such aspects as safety, quality and environmental constraints. Developments that have allowed management to fulfil these requirements include IT and, where suitable, the use of robotics and high levels of automation.

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ional fields, business restructuring and revamping of the overall cost structure. A basic approach is catalog activity and value chain analysis where each service is disintegrated into a set of activities and the corresponding cost drivers are analyzed in relation to the overall cost, to the custome