| 书目名称 | Measuring Performance for Business Results | | 编辑 | Mohamed Zairi | | 视频video | | | 图书封面 |  | | 描述 | Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today‘s worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today‘s global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to contr | | 出版日期 | Book 1994 | | 关键词 | Feder; Motor; management; metals; quality management | | 版次 | 1 | | doi | https://doi.org/10.1007/978-94-011-1302-1 | | isbn_softcover | 978-94-010-4568-1 | | isbn_ebook | 978-94-011-1302-1 | | copyright | Springer Science+Business Media Dordrecht 1994 |
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发表于 2025-3-21 18:56:23
